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Add category
Add new template category
Tests
#
Priority
Title
Args. and
Args. or
Delay
Subcategory
+
Category
×
Operation:
ID:
Category title:
Colour:
Move template to another category
×
Category ID (current):
Template ID:
You are about to move the template
which is currently in the category
New category:
Actions
x
Operation:
ID:
Category ID:
Action title:
Ticket title:
Subcategory:
Select...
01 Passwords & Access - 01 Password reset / account unlock
01 Passwords & Access - 02 MFA & identity verification
02 Accounts - 01 New user account
02 Accounts - 02 Group membership change
03 Network & VPN - 01 Network change (VLAN / port)
03 Network & VPN - 02 Connectivity & VPN issues
04 Email & Collaboration - 01 Shared mailbox access
04 Email & Collaboration - 02 Distribution lists
04 Email & Collaboration - 03 Teams & channels
05 Hardware & Devices - 01 New laptop / device setup
05 Hardware & Devices - 02 Printers & peripherals
06 Business Apps - 01 Licensing (Microsoft 365, Power BI)
07 Files & Storage - 01 File restore
08 Request redirected (call / e-mail)
09 Other
Delay (s):
Ticket description:
Ticket solution:
Tests
x
Operation:
ID:
Title:
Position:
Subcategory:
Select...
01 Passwords & Access - 01 Password reset / account unlock
01 Passwords & Access - 02 MFA & identity verification
02 Accounts - 01 New user account
02 Accounts - 02 Group membership change
03 Network & VPN - 01 Network change (VLAN / port)
03 Network & VPN - 02 Connectivity & VPN issues
04 Email & Collaboration - 01 Shared mailbox access
04 Email & Collaboration - 02 Distribution lists
04 Email & Collaboration - 03 Teams & channels
05 Hardware & Devices - 01 New laptop / device setup
05 Hardware & Devices - 02 Printers & peripherals
06 Business Apps - 01 Licensing (Microsoft 365, Power BI)
07 Files & Storage - 01 File restore
08 Request redirected (call / e-mail)
09 Other
Delay:
"And" arguments
"Or" arguments
Priority?
Ticket description:
Ticket solution:
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